Conversational AI Agent & Customer Engagement Platform

Our client was overwhelmed by repetitive support requests while struggling to engage website visitors meaningfully at scale. We developed a multi-purpose Conversational AI platform by deploying intelligent chatbot agents trained on the client's knowledge base, policies, and tone of voice. The system handles everything from FAQ resolution and lead qualification to appointment booking and escalation routing. With hybrid retrieval-augmented generation, the bot answers accurately from internal documents while knowing precisely when to hand off to a human agent. Deep analytics surfaces conversation insights that continuously feed back into product and support improvements. Our solutions are context-aware, brand-aligned AI assistants that resolve queries, qualify leads, and delight users.

Technology Stack

• Claude / GPT-4o
• LangChain / LlamaIndex
• Pinecone
• Node.js / Express
• React
• Twilio / WhatsApp API
• WebSockets
• MongoDB
• Redis
• AWS / Vercel