1. Vendor call centre questions: Where are the call centre employees located? A growing number of RCM companies employ people abroad, a fact that they should disclose. Practices should find out what the call centre hours will be, the employees’ language skills and their knowledge of local laws and regulations. 2. Industry best practices: Are.
Within traditional fee-for-service care delivery models, billing was characterized by the tasks and functions performed in the back office and was not often viewed as a shared responsibility between front office, back office and clinical staff. Today, billing strategies must evolve and mature within provider organizations to reflect clinically driven RCM models that proactively address.